any questions?
Do you have
You may find the answers to the most frequently asked questions below. Did you not find what you were looking for? Do not hesitate to contact your standard contact person.
I don't use one of my numbers. Can I temporarily suspend the number but still reserve it as mine?
You can put a temporary hold on the number in question; however, you’re still obliged to pay the cost of a monthly plan. You can also reserve the number for a while. Just remember that this entails a daily cost of €0.50.
Your standard contact person is always happy to help. Use your customer number or VAT number to obtain those details:
End-to-end customer support for large companies (10 people or more) | Proximus
Who can I contact for questions related to my latest bill?
Can I get my eSIM or DUO SIM activated for one of my numbers instead of a standard SIM card?
How can I request an update for one or more of my cell phone numbers?
For the time being, your standard contact person can be contacted by phone or email for any updates or modifications. Use your customer number or VAT number to obtain those details:
End-to-end customer support for large companies (10 people or more) | Proximus
You may find the answers to the most frequently asked questions below. Did you not find what you were looking for? Do not hesitate to contact your standard contact person.
any questions?
Do you have
You can put a temporary hold on the number in question; however, you’re still obliged to pay the cost of a monthly plan. You can also reserve the number for a while. Just remember that this entails a daily cost of €0.50.
I don't use one of my numbers. Can I temporarily suspend the number but still reserve it as mine?
Your standard contact person is always happy to help. Use your customer number or VAT number to obtain those details:
End-to-end customer support for large companies (10 people or more) | Proximus
Who can I contact for questions related to my latest bill?
For the time being, your standard contact person can be contacted by phone or email for any updates or modifications. Use your customer number or VAT number to obtain those details:
End-to-end customer support for large companies (10 people or more) | Proximus
How can I request an update for one or more of my cell phone numbers?
Nieuw klant- en factuurnummer
Can I get my eSIM or DUO SIM activated for one of my numbers instead of a standard SIM card?
Your standard contact person is always happy to help
Further questions?
Binnen het nieuwe facturatiesysteem wordt u een ander klantnummer toegewezen. Ook de nummering van de facturen verandert. Zowel het nieuwe klantnummer als het factuurnummer staat links bovenaan.
Uw eigen gegevens en uw BTW-nummer worden eveneens in deze zone weergegeven, alsook de referenties die van toepassing zijn.
Nieuw klant- en factuurnummer
De laatste factuur die u ontvangt in de oude layout, beslaat een kortere periode en valt dus lager uit dan normaal. Beschouw het als een afsluitfactuur.