with a new look
Your invoice
A new mobile contract, a new billing system. From now on you’ll receive your monthly invoice somewhat earlier or later than you’re accustomed to. What can you expect?
Your standard contact person is always happy to help
Further questions?
The account number doesn’t change
The Proximus account number doesn’t change. We recommend that you pay your invoice via an automatic direct debit mandate. Your contact person will be happy to help you with this.
De verzending blijft dezelfde
Ook wat de verzending van uw factuur betreft, verandert er in principe niets.
Additional information page
It is possible that your invoice is supplemented by an additional information page containing explanations of rate plans and legal specifications.
No details of conversations
Details of conversations will no longer be listed on the updated invoice. If you do wish to consult these, this can be done on request.
Third-party costs
If costs have been incurred by third parties, they are indicated on a separate statement. This is not an invoice, because these costs are always to be billed including VAT.
Costs
All invoiced costs are net, as agreed in your contract.
This shows the total amount excluding VAT, the VAT owed and the total amount including VAT. You’ll also find any corrections via credit note here. The cover also lists the latest payment date and the account number to which this invoice should be paid.
In the new billing system you are assigned a different customer number. The numbering of the invoices also changes. Both the new customer number and the invoice number are on the top left.
Your own details and your VAT number are also shown in this area, as well as the applicable references.
New customer and invoice number
As soon as your new mobile contract takes effect, the monthly invoice also becomes different. It consists of 3 parts:
The invoice consists of 3 parts
What you should also know
The invoice at a different time
Not only does the updated invoice have a new look, the period listed on it is changed and always starts on the first day of the month. In addition, you can find the mobile contract to which it is linked on your invoice.
Your subscription and your (extra) usage will be billed from the first day to the last day of the previous month on the new invoice. So the invoice for October will include all the costs from the month of September.
The old invoice with a billing period of 1 month.
The last invoice you receive in the old layout covers a shorter period and so is lower than normal. Consider it a closing invoice.
One clear invoice per full calendar month that can be consulted online anytime, anywhere in MyProximus.
A new mobile contract, a new billing system. From now on you’ll receive your monthly invoice somewhat earlier or later than you’re accustomed to. What can you expect?
with a new look
Your invoice
Your standard contact person is always happy to help
Further questions?
De verzending blijft dezelfde
Ook wat de verzending van uw factuur betreft, verandert er in principe niets.
The account number doesn’t change
The Proximus account number doesn’t change. We recommend that you pay your invoice via an automatic direct debit mandate. Your contact person will be happy to help you with this.
Third-party costs
If costs have been incurred by third parties, they are indicated on a separate statement. This is not an invoice, because these costs are always to be billed including VAT.
Additional information page
It is possible that your invoice is supplemented by an additional information page containing explanations of rate plans and legal specifications.
No details of conversations
Details of conversations will no longer be listed on the updated invoice. If you do wish to consult these, this can be done on request.
Costs
All invoiced costs are net, as agreed in your contract.
What you should also know
New customer and invoice number
As soon as your new mobile contract takes effect, the monthly invoice also becomes different. It consists of 3 parts:
The invoice consists of 3 parts
The old invoice with a billing period of 1 month.
Not only does the updated invoice have a new look, the period listed on it is changed and always starts on the first day of the month. In addition, you can find the mobile contract to which it is linked on your invoice.
Your subscription and your (extra) usage will be billed from the first day to the last day of the previous month on the new invoice. So the invoice for October will include all the costs from the month of September.